Refund policy for Footage Back

Version of 19 October 2026.

You see what you get before you pay. For each recording it can rebuild, the application shows how much of it comes back, and for most recordings a watermarked preview or stills; where it cannot show pictures beforehand, it says so. Scanning, previews and copying back every file that is still whole cost nothing.

So you decide with the result in front of you. Because your licence is delivered immediately, the right to withdraw from the purchase ends when you pay, and we refund a purchase only when you received nothing for it.

When we refund

Write to support@footageback.com within 14 days of your payment, with the order number from your payment receipt, when:

  • our records show that no recording was ever registered under your purchase. The application registers a recording with our server when you bring it back, once you have chosen a folder with enough room, and only then rebuilds it, so we can see this ourselves;
  • you paid twice for the same drive by mistake. We refund one of the two purchases; the other keeps working.

When we do not refund

  • A recording was registered under your purchase. You saw before paying how much of it would come back, so this also holds when it is shorter than you hoped, shows damage that the preview or the application already showed, or when you changed your mind.
  • The footage you hoped for was not found. Nothing is charged for a scan.

A recording registered under your purchase can be brought back again as often as you like without paying again. So if bringing it back failed, for example because the destination drive was full, try again; if it keeps failing, write to us and we solve it with you.

How a refund works

We refund to the payment method you paid with. We start the refund within five working days; your bank usually shows it within ten working days after that. A refund ends the purchase: its licence code stops working and the application no longer rebuilds under it.

If something is wrong with a payment, write to us before you ask your bank to reverse it. A reversal through the bank also ends the purchase, and we can usually solve it faster.

This policy does not limit the rights the law gives you.